• Order can be canceled by e-mailing us directly.
• To cancel your order using e-mail, contact us at bauhau5store2020@gmail.com with your Order ID.

• Refunds for prepaid orders will be made back to the same method you chose for payment or your preferred method.
• All returns must be in unused condition with all original tags and packaging intact.
• If the order cancellation is requested after the product is shipped, the refund will be initiated, after the package reaches back to us.
• If the products you received are damaged or if you receive an incorrect product, we would be happy to give you the following alternatives:
  1. Exchange the goods for an alternative of your choice to equal value.
  2. We can also provide a full refund in your Bauhau5 Store wallet, which you can use on future orders or the refund will be credited back to your bank account, once we have received the products and the quality check is done.

• To initiate returns/refunds, please email us your Order ID and return reason in short (for eg. Size too small) at bauhau5store2020@gmail.com.
• We keep our returns hassle free so you won’t have to do anything. We will initiate a reverse pickup on the same address as shipping address. We would request you to keep all the tags and original packing intact for the pickup.
• Maximum of Rs.50 will be deducted from the refund for COD charges only. For prepaid methods full amount will be refunded to original payment source.

• In case of replacement, we will ship the replacement in 1-3 days of us receiving the product back.
• In case of refund, we will initiate the refund in 1-3 days of us receiving the product back.

Please note: After the refund is initiated from our side the time period in which the amount reflects back in your account may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 3 to 12 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.

• First and most important make sure your order/product is eligible for return/replacement by going through the points above
• Email us at bauhau5store2020@gmail.com with your “(Order number)_returns” in the subject field within 7 days of receiving the product.
• Describe in as small detail as possible the reason for the return.
• Also, mention whether you want to return the item or exchange it.
• You are requested to pack the items securely to prevent any loss or damage during transit.
• Also, make sure to write your order number on the package somewhere.